Wireless Retail Store Manager
Title:Wireless Retail Store Manager
Location:Lancaster, PA 17601
Shifts:Weekdays, Nights, Weekends
The Wireless Retail Store Manager ("Store Manager") is responsible for the effective coordination of store activities in a manner which maximizes sales, earnings, customer satisfaction, and the development of personnel. A Store Manager must actively develop and maintain a team approach in the day-to-day, month-to-month, and year over year management of the store, and achieve sales and operational goals while directing their associates. There is a strong emphasis on leadership by example and firm management skills in the areas of inventory control, sales, delegation, conflict resolution, and cash control. It is also paramount for a Store Manager to have an eye for detail and be able to keep a finger on the pulse of the store and staff at all times.
Essential Duties & Responsibilities
In addition to managing the overall functions of the wireless retail location, the Store Manager identifies the wireless needs of various types of consumers and businesses; successfully closes sales of wireless products, services, and accessories; maintains high standards of customer service; and performs all the tasks related to this position including, but not limited to, the following:
  • Learning and remaining knowledgeable about current wireless technologies, products, services, and accessories
  • Greeting and qualifying potential customers that enter the retail location in order to determine their wireless service needs and recommending the appropriate products and services
  • Educating and engaging customers through product demonstrations
  • Troubleshooting and (in some cases) repairing wireless devices belonging to customers who enter the retail location with operational issues
  • Identifying and acting upon opportunities to up sell additional products and/or services to new and existing customers in order to maximize transactions
  • Servicing customers before, during, and after sale; including but not limited to: answering questions, making follow-up calls, etc.
  • Generating new business and maintaining a customer base; obtaining customer referrals, and contacting local businesses to network for new business.
  • Developing and maintaining long-term relationships with wireless customers
  • Handling all customer service issues in a timely and professional manner
  • Ensuring and maintaining a clean and organized location including adhering to set planogram and merchandising standards, coordinating the general maintenance and repair of the location, maintaining supply levels, etc.
  • Inventory management by ensuring all inventory is shipped and received properly, performing scheduled inventory counts, loss-prevention, etc.
  • Ensuring accurate completion of all point-of-sale transactions in the appropriate systems, including sales, service tickets, device activations, and bill payments
  • Performing various cash-handling procedures including cash-ins, cash-outs, drawer audits, and bank deposits
  • Consistently meeting or exceeding all personal sales/performance targets
  • Completing all required trainings
  • Managing, motivating, and maintaining store personnel through hiring, scheduling, training, corrective action, goal-setting, conflict-resolution, etc.
  • Consulting with district and corporate management in order to determine new goals and initiatives to improve store performance and profitability
Candidate Requirements
  • 18 years or older
  • High school diploma or equivalent
  • Excellent verbal and written communication skills
  • Outstanding people skills
  • Ability to effectively multi-task in a fast-paced environment
  • Above-average computer operating skills in the Microsoft Windows environment
  • Basic knowledge of wireless products (Apple iOS, Google Android, etc.)
  • Flexible availability (mix of day, night, and weekend hours required)
  • Successful completion of a criminal background check
  • Proven experience in a leadership position or minimum of one year wireless retail sales experience
  • College degree preferred
Key Personality Traits
  • Attentive
  • Confident
  • Desire to be successful
  • Friendly / Extroverted
  • Inspirational
  • Leaderly
  • Organized
  • Passionate
  • Patient
  • Persistent
  • Proactive
  • Respectful
  • Self-motivated
  • Self-starter
  • Willing to learn and adapt to new situations
Physical Demands
  • Standing for extended periods of time
  • Moving from place to place within the store
  • Utilizing a computer keyboard, mouse, and touchscreen displays for typing and data input
  • Stooping, kneeling, reaching, and pulling to obtain stock merchandise
  • Lifting up to 25 pounds (or more in some circumstances)
  • Utilizing a box cutter or razor to open boxes
  • Working 40-45 hours (or more) per week
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
This opening is closed and is no longer accepting applications
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